FAQ

Shipping and Shopping FAQ’s

Is the price I see under each picture for one item, or for the amount in the picture?

The prices listed under each variety is per item.  We often show multiple of each variety to highlight the slight variations associated with the handmade, artisan nature of our products.

I would like to make a request for which products I receive in my sampler pack.  How do I do that?

We prepare all our sample packs prior to each release and try hard to make sure each pack has no duplicates.  We are able to get your orders packed and shipped to you quicker this way.  Thank you for understanding that because of this, we are unable to fill special requests for particular products included in the sampler you receive.  We hope you will enjoy the surprise of letting us choose for you.

I just went to your website and you are sold out of almost everything!  What happened?

Because our products are hand-crafted and have a cure time or just one of a kind, we create them all during the month and release all of our inventory for sale as we can. Our products are also available every weekend at a market place and are sold there.

Items were stolen out of my cart before I could complete checkout.  What happened?

We’re so sorry that happened to you, but there is an explanation, and here it is:

When multiple people are shopping, and they all have the last of a particular product in their cart, one of them will complete the checkout before the others, and that person will get the item.  That product will now be considered “sold out”, and the other customers will have the item removed from their carts as there are no more available.

Why did my items not arrive within 2 days if I have “2-day” shipping?

Short answer:  We have a 1-3 day processing period with which to fulfill your order and then, once it leaves our care, Priority Mail with USPS ships 1-3 days.

Do you ship worldwide?

No. Unfortunately.

Do you accept wholesale orders or custom requests?

Eventually, we may offer wholesale prices for some of our products, but at this time we do not take custom requests, private labels. Additionally, we reserve the right to limit order quantities. Sorry.

I’ve mailed my package to the wrong address. Can you send a replacement?

It is your responsibility, as the buyer, to make sure your address is correct and if a mistake has been made, to notify us ASAP via the Contact Us page so we can change it on the shipping label, if possible.  If it has already shipped and is returned to us, we can invoice you for shipping and resend it once your address has been corrected.

Help! My package has arrived damaged/has the wrong products/is missing products/etc.

Please contact us via the “Contact Us” page and we will do our best to make things right ASAP!

How long can I wait to open and use your Artisan Soaps, Bath Fizzies, or Handpoured Candles?

We recommend you use our products within 6 months for the best results, as the color and fragrances may begin to fade after that amount of time.  However, our bath products will still get you clean after the fragrance and colors are long gone!

Candles last a long time if you keep them in a cool place. Make sure you trim the wick after each use and burn responsibly.

Shipping and Related Charges

Your shipping seems a little expensive.  Can you offer discounts of some kind?

In a word, no, we can’t.  As a small business doing smaller shipping volumes, we do not qualify for discounts from other carriers.  We have shopped around for the best deal for our customers and at this time, USPS offers us the lowest prices for the care of our products.  If we find a better shipping option, know that we will begin using it and pass those savings on to you!!

When you make multiple purchases and we have not shipped your order, we combine orders going to the same address and refund any overages for those who qualify.  Make sure you type in your address exactly the same way on all orders, or our system may not recognize the orders are going to the same location.  We will always look for ways to save our customers shipping costs without compromising quality, and we hope this will be another way we can serve you.

We are glad you were able to get the products you desired and understand why someone would order three times in one day.  However, due to the way shipping labels and weights of packages are tallied and the nature and restraints of our business, some of you will not qualify for this service and we cannot combine orders or refund those shipping costs.

I purchased 2-day shipping and it’s been three days but my package hasn’t arrived.  Why?

USPS Priority Mail offers “1-3 day shipping”.  How many days a package will actually take to get to you depends on where you live in relation to us.  Sometimes there are issues with weather that delay USPS along certain routes.  Also, be advised that we require 1-4 business days for processing, ( 5-7 days for high volume seasons like Christmas), so after your package is picked up from our location, it should arrive in another 1-3 business days.  For more information, go to the USPS Priority Mail page.

If there is another reason for the delay, or if USPS has “lost” your package, you will need to contact them.  As you know, once a package leaves our care, we transfer responsibility to them, and will only have access to the same tracking information you have been sent.

I tried to make an order and had trouble.  My first form of payment was denied and the second one went through.  Now it looks like I’ve been charged twice.  Should I just open a dispute if it seems I’ve been double-charged?
We’re sorry that happened to you, but don’t worry.  If a charge is pending, it takes 3 – 5 business days for it to be verified or dropped.  If you have entered an email address with the order, you will receive an automatic email confirming your purchase.  Just give it a few days.  If there is still a problem, please contact us.  Opening up a dispute will automatically put that order/charge on hold, and that will prevent us from making an easy correction, and delay you getting whatever you ordered.  Usually sellers are happy to help you and avoid official disputes that require extra time and trouble to sort out.

I entered the wrong address on my order.  Can you help?

Maybe.  Quick – send us an email through our “Contact Page” and we’ll correct the mistake if your order has not been processed.  If it has, we’re sorry for your loss, and you will have to reorder.
To avoid this error, we encourage you to create an account on our website, even if you aren’t going to purchase at this time.  It is free and will save you time in the future when you do order.